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Delivery & Returns

Delivery and receipt of goods

1. The goods are delivered to the address specified by the Customer in the order. The costs for sending the purchased products shall be borne by the Customer, of which the Customer shall be notified by the JUNONA Team.

2. Customers indicate the place of delivery of the chosen goods (country, region, town, etc.) by selecting from the options on the page and fill in all required fields in the form. The time for delivery depends on the place (country) and normally does not exceed 25 working days from the acceptance of the order for execution.

3. If the Customer is shopping outside a member state of the European Union, the products may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. The Customer will be responsible for paying any such import duties and taxes.

4. Please note that JUNONA has no control over the aforementioned charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. JUNONA will not be liable for any breach by you of any such laws.

5. JUNONA uses National Post Service and DHL for each shipping option to ensure the Client receive the order in the proper condition. All orders are typically processed within 2 business days from the day the order is confirmed, once billing and credit information have been authorized and verified by our credit card processors (PayPal). Please provide complete billing and shipping information to avoid a possible delay in the delivery of your package. JUNONA shall not be liable for any direct loss or delays arising by a fault of the courier/ postal operator.

6. Information regarding the standard delivery rate and the approximate delivery time depending on the place of delivery is published on the Website in the Delivery Section.



Shipping

Junona uses National Post Service and DHL for each shipping option to ensure you receive your order in the proper condition. All orders are typically processed within 2 business days of order confirmation, once billing and credit information have been authorized and verified by our credit card processors (PayPal). Please provide complete billing and shipping information to avoid a possible delay in the delivery of your package. 

National Post Service

Europe                              

7-9 working days

North America     

10-25 working days

Australia

10-25 working days

Asia

15-18  working days


DHL REGULAR

Europe                               

6-12 working days

North America

6-12 working days

Australia

6-12 working days

Asia

6-12 working days

DHL EXPRESS

Europe                               

4-9 working days

North America

4-9 working days

Australia

4-9 working days

Asia

4-9 working days

DHL CUSTOMIZED ORDER

Europe                               

9-12 working days

North America

9-12 working days

Australia

9-12 working days

Asia

9-12 working days

Delivery to RUSSIA: It may take from 10 to 20 working days to receive the goods, because of the country regulations by Custom.


PLEASE NOTE: International customers are responsible for any additional taxes and duties. Junona is not and will not be responsible for fees charged by customs. Please contact your local customs office for any questions regarding additional fees before placing your order with junonastore.com 

Returns & Replacements 
All refunds of the item sale price will be credited to the same credit card or PayPal account used for the original purchase. 
The refund will be issued as soon as we receive your return and decide that it is in PERFECT condition. We do not issue refunds before we receive the item back to our address.
 Once again returns in less than perfect condition will not be accepted. Such items will be sent back to the customer's address and will NOT be refunded. 
You can return the item within 14 days of receipt. Delivery charges are not refundable. 
Please allow 1-2 weeks from the date we receive your return for your account to be credited. It could take 1-2 billing cycles for the credit to appear on your credit card statement.

Customized Orders

1. To ensure the highest level of attention to its Customers, JUNONA offers a made-to-measure service meaning that certain products from the Website can be ordered custom-made by using Client’s personal measurements and stylistic desires.

2. This exclusive made-to-measure service can be requested by selecting the option ‘MADE TO MEASURE’ from the Responsive panel ‘*Size’. After placing the order, the Client will receive a measurements form and a declaration of which both should be filled in with the respective data and sent back to email address: marketing@junonastore.com. JUNONA Team are at the Client’s service for any information needed for making a made-to-measure order.

3. JUNONA’S custom-made products must be subject to additional arrangements. The price, execution term and delivery time must be arranged in the correspondence between JUNONA and the Client. JUNONA always do its best to maintain reasonable term for execution.

4. The Customer should give precise and accurate information for the customized order following the Sizes Guide on the Website and the instructions of JUNONA Team. JUNONA recommends the measures to be determined by a professional tailor. JUNONA shall not be liable for any loss or additional expense relating to mistakes and/or changes in the Customer’s measurements.

5. Each custom-made product is made specifically to the Client’s specifications and preferences and such orders can't be cancelled or returned. 

6. It is subject of JUNONA sole and only discretion if any product could be subject to the made-to-measure service.


Other claims
By purchasing from our online store you (the customer/client) also agree that: 
Due to the instability of the EURO and its constantly changing course we reserve its rights to change the price of any product at any time. 
We also reserve our rights to change the price of already purchased item(s) before we ship it/them to the end customer. If we decide that the real price of the item is different from the price that the customer already paid, we reserve and have the full rights to request more money from the client before we proceed with the item shipping. We are trying to keep our reputation and find our place in the global constantly changing market. We DO NOT DO any kind of false advertising. If we change the price of a given item, it is because its price is really different or we made a mistake in our billing system. It is not a BoutiqueLine Int. practice to ask our clients for more money just like that. If it happens (this is really rare), it is because the price of the bag(s) is TOTALLY different or a mistake in the system has been made. By purchasing from us you agree that you will not take legal actions against Junona because of that. Moreover, if you do not want to pay the difference in the price, the full amount you have initially paid will be refunded to your account. 

Prices and methods of payment

1. The prices payable for the products are shown on the Website. The prices advertised on the Website are final end-user prices but DO NOT include delivery charges and import duties and taxes if due. Delivery charges are shown separately when placing the order but they must also be paid in advance.

2. Prices are subject to change without any notice but changes will not apply to orders which JUNONA has already accepted. JUNONA reserves the right to change the prices of goods in the Store, to introduce new goods for sale, to conduct and terminate promotional advertising campaigns on the Website of the Store or to make changes in products..

3. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

4. JUNONA is under no obligation to provide the product to you at the incorrect (lower) price, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a miss-pricing.

5. The Customer pays the value of the ordered goods, together with the delivery costs only in the form of electronic payment (American Express, Visa, Master Card, International/Maestro credit and debit cards, PayPal account, etc.) or a bank transfer. The price of the products in the Store is quoted in EUR and includes all inherent components (except for delivery costs, import duties and taxes if any). Be aware that your credit card company uses exchange rates if you pay in another currency than EUR. The processing of your order will begin after we have received the payment for the order.

6. If your payment transaction is successful, you will receive an email with a description of the order. If you fail to receive this message, there might be a temporary network problem or a spelling mistake in the email address. In either case, you are advised to contact JUNONA at the following address: marketing@junonastore.com.


Privacy Policy

This policy is part of the general terms of the web site www.junonastore.com. By using this site you agree that we administer all personal data you provide us. Providing any personal data is voluntary. Junona - Katya Geneva Ltd. complies with the provisions of the Law on Protection of Personal Data. 

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