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Delivery & Returns


If you are shopping outside a member state of the European Union, please read the list of countries where it may be necessary to pay an import duty. For more information, please contact us before making the purchase.


Shipping

Junona uses National Post Service and DHL for each shipping option to ensure you receive your order in the proper condition. All orders are typically processed within 2 business days of order confirmation, once billing and credit information have been authorized and verified by our credit card processors (PayPal). Please provide complete billing and shipping information to avoid a possible delay in the delivery of your package. 

National Post Service

Europe                              

7-9 working days

North America     

10-25 working days

Australia

10-25 working days

Asia

15-18  working days


DHL REGULAR

Europe                               

4-9 working days

North America

4-9 working days

Australia

4-9 working days

Asia

4-9 working days

DHL EXPRESS

Europe                               

2-4 working days

North America

2-6 working days

Australia

2-6 working days

Asia

2-6 working days

DHL CUSTOMIZED ORDER

Europe                               

3-9 working days

North America

3-9 working days

Australia

3-9 working days

Asia

3-9 working days

Delivery to RUSSIA: It may take from 10 to 20 working days to receive the goods, because of the country regulations by Custom.

Standart delivery rate for orders up to 149.99 euro - 15 euro + 5 euro for each next product,standart delivery rate for orders more than 150 euro - 30 euro + 5 euro for each next product,for all orders within Europe and all international orders. For express delivery - 50 euros. The shipping is made via National Post Service and DHL and delivery time can take from 7 to 28 business days! For reference, please see the above tables. Every shipping is registered, so tracking number is supplied with each shipping.


PLEASE NOTE: International customers are responsible for any additional taxes and duties. Junona is not and will not be responsible for fees charged by customs. Please contact your local customs office for any questions regarding additional fees before placing your order with junonastore.com 

Returns & Replacements 
All refunds of the item sale price will be credited to the same credit card or paypal account used for the original purchase. 
The refund will be issued as soon as we receive your return and decide that it is in PERFECT condition. We do not issue refunds before we receive the item back to our address.
Once again returns in less than perfect condition will not be accepted. Such items will be sent back to the customer's address and will NOT be refunded. 
You can return the item within 14 days of receipt. Delivery charges are not refundable. 
Please allow 1-2 weeks from the date we receive your return for your account to be credited. It could take 1-2 billing cycles for the credit to appear on your credit card statement.

Customized Orders
Junona Fashion House offers customized orders, according to your requirments and measurements. You could contact or email us about  the measurements and give them in  CANTEMETERS - HEIGHT, CHEST and WAIST. Customized orders CANNOT be returned. JUNONA is not responsible for incorrectly submitted measurements.

Other claims 
By purchasing from our online store you (the customer/client) also agree that: 
Due to the instability of the EURO and its constantly changing course we reserve its rights to change the price of any product at any time. 
We also reserve our rights to change the price of already purchased item(s) before we ship it/them to the end customer. If we decide that the real price of the item is different from the price that the customer already paid, we reserve and have the full rights to request more money from the client before we proceed with the item shipping.We are trying to keep our reputation and find our place in the global constantly changing market. We DO NOT DO any kind of false advertising. If we change the price of a given item, it is because its price is really different or we made a mistake in our billing system. It is not a BoutiqueLine Int. practice to ask our clients for more money just like that. If it happens (this is really rare), it is because the price of the bag(s) is TOTALLY different or a mistake in the system has been made. By purchasing from us you agree that you will not take legal actions against Junona because of that. Moreover, if you do not want to pay the difference in the price, the full amount you have initially paid will be refunded to your account. 

Payment, Pricing & Promotions 
Which payment types do you accept? 
We accept Visa, MasterCard, Paypal and Bank Transfer

Privacy Policy

This policy is part of the general terms of the web site www.junonastore.com. By using this site you agree that we administer all personal data you provide us. Providing any personal data is voluntary. Junona - Katya Geneva Ltd. complies with the provisions of the Law on Protection of Personal Data. 

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