Orders and Shipping
Regional deliveries may take an additional 4-6 business days.
Customised orders may take an additional 15-20 business days.
DHL Standard Delivery: 10-12 business days
DHL Express Delivery: 6-9 business days
DHL Russia: 20-25 business days /suspended/
During sale periods we endeavour to deliver all orders within our regular delivery times, but due to occasional delays, some deliveries may take 4-6 business days longer.
When your order has been placed, a confirmation email will be sent to your nominated email address.
In the case of any delay in processing times for any delivery service, you will be notified by email.
Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the shipping email.
We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
The prices advertised on the Website are final end-user prices but DO NOT include delivery charges and import duties and taxes if due.
All prices are shown in EUR.
Deliveries to most European countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase.
If the Customer is shopping outside a member state of the European Union - Delivered Duty Unpaid (DDU), the products may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. The Customer will be responsible for paying any such import duties and taxes.
Please note that JUNONA has no control over the aforementioned charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. JUNONA will not be liable for any breach by you of any such laws.
For all Non-European Union Countries, you can reach out to Client Services for support with processing your return. We will generate the documentation to support the return process, the cost of the return shipment will be at your expense.
Occasionally stock levels are not up-to-date on the Online Store, which means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
Please kindly note that our policy does not encourage the Customer to order multiple items of identical products or sizes. If you are unsure about the exact size, don't hesitate to get in touch with our customer service, and you will receive adequate advice.
Junona reserves the right to refuse any order which is fraudulent, abnormal or exceeds the purchase limits set out above. Junona may also reject any order made by a Customer with whom there is a dispute over a previous transaction, or where a Customer has failed to comply with these Terms and Conditions. In this case, Junona will notify you directly by phone or email.
If relevant, you will then be able to review your Order within three (3) business days of receiving such notification. Otherwise, Junona may cancel the Order and the corresponding payment, and you will receive a refund of the price you paid for your Order. The refund can take up to 14 days after order cancellation.
If your order has already been processed, Junona accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the client incurring redirection fees. JUNONA reserves the right to cancel any order after purchase.